San Francisco Apartment Association
SFAA Magazine Archives

March 2003

Feature

San Francisco Tenant Survey

by Bay Area Economics

The San Francisco Affordable Housing Study is a comprehensive analysis of current housing issues based on both published and primary data. It was commissioned by resolution of the Board of Supervisors of the City and County of San Francisco in 2000 to be “neutral and fact-based,” per Ordinance No. 55-00. The designated Study Moderator is Mr. Joe Grubb, Executive Director of the San Francisco Rent Arbitration and Stabilization Board. The study is composed of the following parts:

  • San Francisco Housing Data Book
  • Citywide Tenant Survey
  • Citywide Landlord Survey

Please note that this study focuses on a myriad of housing issues present in San Francisco, and is not intended to be a study of rent control.

Survey Methodology
The Tenant Survey was conducted by telephone, using a sample of random telephone numbers. Calls were made on evenings and weekends over a period of several weeks in April and May 2002. In total, approximately 20,000 randomly generated phone numbers were called, resulting in a total of 583 usable responses. Respondents needing translation assistance to Spanish and Cantonese were provided with survey personnel fluent in these languages.

Demographic Characteristics
Based on the greater presence of children, seniors, minorities, women, and disabled in subsidized/assisted units, the findings here indicate the importance of affordable units for retaining these groups in the city. In addition to affordability issues for available market-rate and rent-controlled units, there are proportionately fewer suitable units (e.g., apartments with several bedrooms) for many of these groups in the non-subsidized rental stock.

Market Status
San Francisco’s rental housing stock is still dominated by rent-controlled units. Over two-thirds of the units occupied by survey respondents were classified as rent-controlled; 13 percent were subsidized or assisted, 10 percent were market rate and the remainder were either occupied by close relatives of the property owner or their market status were undetermined.

Household Size and Type
San Francisco renter households tend to be small, a finding indicated by both census data and survey responses. To a great extent, this is a function of the available rental housing stock, which consists largely of small units. Rent-controlled units tend to have the smallest households, followed by market-rate units, with subsidized/assisted units being the largest of the three major market status types. Not surprisingly, units occupied by persons living alone were the most common household type found by the Tenant Survey, representing 37 percent of all respondents. Family households with children were most common in subsidized/assisted units.

Children and Seniors in Household
In keeping with the small household size, less than one-fifth of respondents reported children under 18 in their households. The proportion was largest in subsidized/assisted units, where 35 percent of respondent households contained children. The elderly were even less common in the respondent households than children. As with children, the highest proportion was found in subsidized/assisted units.

Ethnicity
Nearly two-thirds of respondents were white, with Asians, African-Americans, and Latinos more or less distributed equally among the remainder of respondents. The highest proportion of whites was in rent-controlled units. African-Americans—one-fourth of respondents—made up a relatively large proportion of those surveyed in subsidized/assisted housing (chart 1).

Gender
Although women and men responded in equal numbers to the survey, there was a slightly higher proportion of female respondents in subsidized/assisted units, which in conjunction with the presence of more children and the elderly, may indicate more single-parent families or elderly women living alone or in extended family situations.

Disability Status
Approximately one in six respondent households reported the presence of at least one person with a disability or chronic illness. Over one-third of subsidized/assisted units surveyed reported at least one person with a disability or chronic illness.

Household Income
Renter households in San Francisco have a broad range of incomes, with renters in every category from extremely low to very high. Incomes were similar for market-rate and rent-controlled units, but were Employment Status, Place of Work, and Occupation Most respondents were employed at the time of the survey. Nearly three-fourths of respondents in market-rate and rent-controlled units were working, while only about half of those in subsidized/assisted units were working. The large majority of those employed worked in San Francisco. Over half of all respondents had management, professional or related occupations, with most of the remainder in service, sales or office occupations.

Tenant Mobility
Characteristics Like renters in most places, tenants in San Francisco show a high level of mobility. Not surprisingly, most were previously renters elsewhere. Many found their current residence informally, and in a short period of time (with the exception of those in subsidized/assisted units). Very few are related to the owner of their housing unit.

Length of Residence and Previous Place of Residence
Over half of respondent households had occupied their units only since the beginning of 1997, while approximately one-quarter had been in their units for more than 10 years. While it might be expected that households would be less mobile in rent-controlled units due to the desire to keep lower rents, households in market-rate units were actually less likely to have moved recently than those in either rent-controlled or subsidized/assisted units. Nearly two-thirds of respondents had moved from elsewhere in San Francisco, a proportion that was fairly consistent across all market status types.

Previous Tenure Status
Over three-fourths of respondents had rented at their previous place of residence. This was the case for all market- status types also. How Respondent Found Unit Approximately half of the respondents found their units through informal means, such as knowing a previous or current tenant or knowing the landlord. Respondents in subsidized/assisted units were most likely to use informal means, while those in market-rate units were the least likely (chart 3).

Length of Time to Find Unit
Perhaps one of the most interesting findings of the survey was the period of time the respondents took to find their current units. Over 40 percent reported finding their housing units within one week or less, and 75 percent found their units within one month or less. While surveyed market rate and rent-controlled households followed this general pattern, those in subsidized/assisted units tended to take longer, likely due to the extensive waiting lists for much of this affordable housing stock (see chart 4).

Relationship to Property
Owner Very few of the tenants surveyed (4 percent) were related to the owner of their housing unit. Housing Stock Characteristics Survey results regarding the housing stock mirror conditions as documented by census data, with responding tenants living in a variety of units and building types. Interestingly, a significant proportion of respondents were unsure about whether rent control applied to their housing units, and others were likely mistaken, based on their answers to other questions on the survey.

Type of Unit
The large majority of San Francisco’s rental housing stock as reported by survey respondents (and confirmed by census data) is in multi-unit buildings. Most of the remainder is single-family homes, with very few living in lofts or other types of housing. Only 4 percent of those surveyed reported that they lived in condominiums.

Age of Housing
A large majority of the city’s rental housing is relatively old, again based on both survey responses and census data. The surveyed market-rate-rental units were evenly split between those built before and after the beginning of 1980. By definition, the rent-controlled units surveyed were all built prior to 1980. Nearly three-fourths of the subsidized/assisted units were also built prior to 1980.

Size of Building and Unit
San Francisco tenants live in a broad array of building types, ranging from single-family homes to large apartment buildings. In large part due to the types of units covered by rent control and in subsidized housing developments, a much higher proportion of respondents in market-rate rentals live in single-family houses, over half as compared to less than one-fifth in either rent-controlled or subsidized/assisted units. More than 80 percent of the surveyed units were small units of two bedrooms or less. The lack of large units has a direct impact on the types of households that can readily find rental housing in San Francisco, leading to a high number of smaller and non-family households, as discussed in the demographics section.

Overcrowding
Based on survey results, slightly over 10 percent of renter households are overcrowded, a finding echoed by available census data. Market-rate units are least likely to be overcrowded, with subsidized/assisted units exhibiting the highest proportion of overcrowded units.

Sublease Status and Presence of Landlord/Manager
Only 6 percent of respondents reported that they subleased their living quarters, and the same percentage reported that they subleased to someone else. Less than one in five reported that their landlords lived in their buildings. Nearly 40 percent of respondents reported that their buildings had a manager other than the landlord.

Ownership Status
For each of the individual measures taken, the proportion of units indicating government ownership (including public housing), or otherwise affirming the presence of some type of rent subsidy or assistance, was less than 10 percent. In combination, these indicated that 13 percent of the respondent units were subsidized or assisted.

Reported Rent Control Status
Nearly one-third of the respondents were unsure of the rent control status of their units, and others may have been mistaken, based on their responses to other questions in the survey (see chart 5).

Housing Costs
Based on survey results, rent control does appear to offer some protection against high rent burdens relative to market-rate units, with lower median rents and a pattern of lower rent burdens. While subsidized/assisted units show much lower rents than market-rate or rent-controlled units, this is offset to a large degree by much lower household incomes, leaving most of these households with high rent burdens.

Rent
Estimated median monthly gross rent (rent plus most utilities) was $1,078 for all units; it was highest for market-rate units, at $1,350, followed by rent-controlled units at $1,094, with subsidized/assisted units showing the lowest median gross rent at $785 (see chart 6 for “contact rent” data).

Rent Burden
Nearly half of respondent households had rent-to-income ratios (rent burdens) of 30 percent or more. A rent-to-income ratio exceeding 30 percent is a commonly used threshold to indicate excessive rent burden.

Households Tenant Satisfaction
Overall, tenants were satisfied with most aspects of their housing situation. Market-rate respondents were more satisfied for many items than respondents living in rent-controlled units or subsidized/assisted units. While still generally satisfied, tenants in rent-controlled units were somewhat less satisfied with items relating to maintenance and condition of their units. The only item where a sizable number of respondents were very dissatisfied was parking (not necessarily just landlord-provided parking).

Rent
Responding tenants were generally satisfied with the rent for their units. Over two-thirds of respondents in each market- status category reported being either somewhat satisfied or very satisfied.

Size, Location, and Condition of Unit and Building
Over 80 percent of those surveyed were satisfied with the size of their units. Market rate units showed the most satisfied respondents. Ninety percent of respondents were satisfied with the location of their units, and well over half were very satisfied. The proportion of respondents very satisfied with the condition of their units and buildings was considerably lower than the response for rent, size of unit, and location. The respondents living in rent-controlled units were much less likely to be very satisfied than those in either market-rate or subsidized units.

Maintenance and Landlords’ Response to Maintenance Requests
Over 70 percent of respondents were satisfied with the maintenance of their rental units, more or less evenly split between those very satisfied and those somewhat satisfied. Satisfaction levels were highest in market-rate units, and lowest in rent-controlled units. With respect to landlord/managers’ responses to maintenance requests, nearly three-fourths of respondents were satisfied for this item, with slightly below half being very satisfied. Once again, respondents in market-rate units were most satisfied, and those in rent-controlled units showed the lowest satisfaction, albeit with nearly three fourths showing some level of satisfaction.

Noise and Parking
Only about one in five respondents noted dissatisfaction with noise from neighbors. Slightly over half were very satisfied. Levels of satisfaction regarding noise from traffic were slightly lower but still generally high. Although over half of the respondents reported satisfaction with parking, this item by far showed the highest percentage who were very dissatisfied, at nearly thirty percent. Market-rate respondents showed the highest and rent-controlled respondents the lowest average level of satisfaction with parking. Parking was not specified for only on-site spaces, and could indicate a lack of on-street parking as well.

Security of Building or Safety of Neighborhood
Most of those surveyed were satisfied with the security of their buildings, with nearly half being very satisfied. Respondents in market-rate units were more likely to be very satisfied than those in rent-controlled or subsidized/assisted units. Most respondents were satisfied with safety in their neighborhoods, with nearly half very satisfied. Levels of satisfaction were considerably lower for subsidized/assisted units.

Experience with Violations of Ordinance
Fifteen percent of respondents stated that they had personally experienced a violation of the Rent Ordinance. While in some cases a violation may have involved more than one issue, eviction-related violations appeared to be most prevalent.

Tenant Interest in Home Ownership
A substantial minority of respondents reported that they had considered purchasing a unit in the previous three years. San Francisco was the location most considered, and single-family houses were the unit type most commonly sought. Given these two factors, combined with the price of single-family housing in the city and the city’s mix of housing types, this is not surprising that the primary reason given for not purchasing was the inability to afford the unit sought.

Consideration of Purchase in Last Three Years
Somewhat under half (44 percent) of respondents reported that they had considered the purchase of housing in the previous three years. Interest was in both market-rate and rent-controlled units at these general levels for those surveyed. The level was much lower for respondents in subsidized/assisted units.

Location and Unit Type Considered for Purchase
San Francisco was considered as a potential purchase location by slightly over half of the respondents, with over one-third considering locations elsewhere in the Bay Area. Ten percent or less of respondents had considered locations elsewhere in California, elsewhere in the U.S., or outside the U.S. Single-family houses were the preferred housing type for purchase consideration, with a sizable minority of respondents considering apartments or condominiums. Live/work lofts were only considered by 7 percent of respondents.

Reasons for Not Purchasing
Inability to afford the units sought was by far the most common reason given by respondents for not having purchased a unit.

Tenant Opinions of Ordinance Success
Survey results show a mixed picture regarding tenant opinions on the success of the Rent Ordinance in several key areas. While over half of the respondents felt the Rent Ordinance was successful in preventing excessive rent increases and assuring property owners of fair and adequate rents, less than half considered the Rent Ordinance successful in preventing illegal evictions, and only one-fourth believed the ordinance successfully maintained affordable housing for special groups. In addition, respondents who stated that they had no opinion ranged from 20 percent to over one-third of the total, (depending on which attribute of the ordinance was under scrutiny), indicating a possible lack of knowledge or concern regarding these particular housing issues.

Preventing Excessive Rent Increases
Over half of the respondents considered the ordinance successful in preventing excessive rent increases, with those in rent-controlled units most likely to have considered the ordinance successful in this area. However, 20 percent of the respondents had no opinion on this aspect of the ordinance.

Assuring Property Owners of Fair and Adequate Rents
Over half of the respondents also considered the ordinance successful in this area. However, 26 percent had no opinion on this aspect of the ordinance.

Preventing Illegal Evictions
Respondents were somewhat less likely to rate the ordinance successful in preventing illegal evictions, with less than half of the opinion that the ordinance was successful in this area. However, 34 percent reported having no opinion on this aspect of the Rent Ordinance, a surprising finding considering the reported increase in evictions in the late 1990s and subsequent changes in the Rent Ordinance to tighten eviction controls.

Maintaining Affordable Housing for Special Groups
Respondents had a lower opinion of the success of the ordinance in this area, with only about one quarter believing the ordinance successful. Nearly half felt it was unsuccessful, a far higher level than for any of the other items. However, 27 percent had no opinion on this aspect of the ordinance.


Reprinted courtesy of the San Francisco Rent Board. Produced by Bay Area Economics. For a complete version, please visit the San Francisco Rent Board Website. The opinions expressed in this article are those of the author and do not necessarily reflect the viewpoint of the SFAA or the SF Apartment Magazine. Copyright © 2003 San Francisco Apartment Magazine